Help & Support
We're here to help you get the most out of LightMart! Find answers to common questions, get support, and learn how to maximize your savings on every purchase.
⚡ Average response time: Under 2 hoursAt LightMart, exceptional customer support is at the heart of everything we do. We understand that finding great deals should be exciting, not frustrating, which is why our dedicated Ethiopian support team is here to help you every step of the way.
Whether you're new to the app and need help getting started, have questions about a specific deal, or need assistance with your account, we're committed to providing you with fast, friendly, and effective support in both English and Amharic.
Our support team consists of local Ethiopian experts who understand the unique shopping landscape and can provide culturally relevant assistance. We're available 7 days a week to ensure you never miss out on amazing deals due to technical issues or questions.
Monday - Friday: 8:00 AM - 8:00 PM (Ethiopian Time)
Full support team available
Saturday - Sunday: 10:00 AM - 6:00 PM (Ethiopian Time)
Limited support for urgent issues
Note: Phone and email support are available 24/7 for urgent issues. We typically respond to emails within 2 hours during business hours.